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Starting or expanding a business is an exciting thing. Here are a few things you should know about how to successfully establish services with City Utilities.
Hopefully you will find the answer to your question here, but if not, please call us at (417) 863-9000, and press 4 for Commercial/Business Accounts. We are happy to assist you.
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New Business Customers
New customers may make arrangements to connect services in several ways:
Contact our business account office at least 24 hours prior to expected service. An account may be established in the name of an individual, a business, or corporation when registered with the Office of the Secretary of State. Fictitious names are not accepted.
Deposits
Before metered service can be connected at a premise, City Utilities may require a deposit equal to three (3) times the highest single month’s bill for the requested premise. This security deposit will be held for a minimum of two (2) years or until the customer has established an excellent payment record for two consecutive years.
The security deposit may be one of the following:
- Cash Deposit — Payable at the time of application for utility service. (Said cash deposit shall not bear interest.)
- Certificate of Deposit — Required from a Springfield, MO, financial institution payable to the customer and the Board of Public Utilities (DBA) City Utilities of Springfield, MO. The Commercial Representative can assist you with the necessary forms and listing of financial institutions. (Book entry certificates are not accepted.)
- Two year Irrevocable Letter of Credit — Required from a federally chartered financial institution operating within the state of Missouri. We request that our sample letter be taken to your bank or financial institution.
- Letter of Credit Reference from another utility provider — Must show excellent payment record for a two year period of service for the same utility types requested (electric, gas, water and/or sewer.)
City Utilities may discontinue service, with written notice, to any customer that fails to make or maintain the required deposit. All or any portion of a deposit will be applied to any unpaid closing (final) bill.
If there is no prior billing history for the connecting premise, the deposit will be estimated by using a comparable business and premise.
It normally takes one to two days to connect your new service. An account entry fee will be included on your first bill:
- One service - $15.00
- Two services - $25.00
- Three services - $30.00
Transferring/Disconnecting Service
Existing customers may make arrangements to transfer or disconnect services in several ways:
Past-due utility bill payments may require a visit to our office.
Service Interruptions
We are extremely proud of the reliability of our service. Occasionally, however, a service outage does occur. The most common reasons for service interruptions are storms and traffic accidents.
To assure your continuous service, our dispatchers and service personnel are available 24 hours each day by calling 1-888-863-9001. In an effort to assist our personnel and to expedite our response to your outage, your call may be answered by a computerized voice response system that records your information. This information is then forwarded to our personnel to restore your service as quickly as possible.
New Construction Service
If you are building or remodeling, please visit our New Construction Information page.
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