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Do you have questions or concerns that we can address?
If so, please let us know and we would be happy to provide assistance.
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- Call 1-888-863-9001 to report an electric outage.
- Call (417) 863-9000 to speak with a CU customer service representative:
Press 1 to report electric service problems
Press 2 to report natural gas and water service problems or outages
Press 3 for residential information
Press 4 for commercial information
Press 5 TecHouse - utility construction for builders and developers
Press 6 Transit - for routes, schedules and advertising opportunities
Press 7 for energy conservation information
- Call (417) 863-9000 if you smell natural gas or for other gas-related emergencies.
- Call 811 or visit www.mo1call.com if you are planning to dig anywhere on your property. Stay safe and clear of underground utilities.
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| Email |
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| Hearing or Speech Disabled |
- Deaf, Hard of Hearing, & Speech disabled relay services:
711 - Nation-wide relay service
1-800-735-2966 - Missouri TTY service
1-800-735-0135 - Missouri voice carry over service
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- Write:
- City Utilities
- PO Box 551
- Springfield, MO 65801-0551
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| In Person |
- 301 E. Central, Springfield MO - View Map
- CU’s Customer Service Lobby is open 8 a.m. – 4:30 p.m. for your convenience, Monday through Friday.
- Closed for holidays.
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