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   How to Contact City Utilities
Residential Home Do you have questions or concerns that we can address?

If so, please let us know and we would be happy to provide assistance.

  • Call 1-888-863-9001 to report an electric outage.
  • Call (417) 863-9000 to speak with a CU customer service representative:

        Report electric service problems,

        Report natural gas emergencies,

        Report natural gas and water service problems or outages,

        For residential information,

        For business information,

        Request builder/developer information,

        Find bus information,

        Request energy conservation information

  • For utility emergencies, call CU at (417) 863-9000, or dial 911.

  • Call 811 or visit www.mo1call.com if you are planning to dig anywhere on your property. Stay safe and clear of underground utilities.

  • Call (417) 831-8400 for Economic Development inquiries.

  • For all other questions, please call (417) 863-9000.

  Hearing or Speech Disabled
  • Deaf, Hard of Hearing, & Speech disabled relay services:

        711 - Nation-wide relay service

        1-800-735-2966 - Missouri TTY service

        1-800-735-0135 - Missouri voice carry over service

  • Write:
  • City Utilities
  • PO Box 551
  • Springfield, MO 65801-0551
  In Person
  • 301 E. Central, Springfield MO - View Map
  • Lobby hours: 8 am ľ 4:30 pm, Mon-Fri.
  • Closed for holidays.