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   Customer Service
Residential Home We are here to help.

Do you need assistance with making a payment or do you have questions? Contact our Customer Service department.

Having Trouble Paying Your Bill?
Important Phone Numbers
  • 1-888-863-9001 - Report a power outage.
  • (417) 863-9000 - All other calls.

Contact Us Online
Lobby Information
  • 301 E. Central, Springfield MO - View Map
  • Lobby hours: 8 am – 4:30 pm, Mon-Fri.
  • Closed for holidays.

Call Center Hours
  • (417) 863-9000
  • CU’s Customer Service Call Center is open 7:30 am – 5:30 pm, Monday through Friday.
  • Closed for holidays.

CU's Mailing Address
  • PO Box 551
  • Springfield, MO 65801-0551