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April 2020 Board Update

Apr 30, 2020

Board Receives Update on Utility Actions During COVID-19 Pandemic

During its April meeting, held via a remote conferencing method, the 11- member Board of Public Utilities was updated on the many steps taken by the utility to protect the employees and provide dependable service to customers during the COVID-19 pandemic. “It’s an honor to represent the men and women of City Utilities who provide the essential services our community relies on each and every day,” said Gary Gibson, General Manager of City Utilities of Springfield. “During this crisis we have had minimal interruptions of any service, even during a storm, and we’ve had great response from our community during a time when keeping our community connected has never been more important.”


Non-Payment Service Disconnections and Modified Transit Service Extensions

City Utilities has extended the disconnection of utility service until June 1, 2020 due to the COVID-19 situation. Customers who are or who think they will have financial difficulty with utility bills are reminded asked to contact Customer Service at 417-863-9000 to discuss their situation.

CU Transit will continue to operate on the existing modified routes and schedules. Staff will continue to monitor community health conditions and transit ridership, but the extension is expected to stay in place until late May. Visit or call 417-831-8782 for assistance in planning a ride.


Integrated Resource Plan Now Available on CU Website

City Utilities has been analyzing the future electric demand of customers and possible ways to supply the demand. The study anticipates needs for 20 years. The complete Integrated Resource Plan (IRP) is available on the regulatory of the City Utilities website.


CU is constantly preparing for many kinds of emergencies, such as storms and other natural disasters; cyber and physical threats; and other events that may create disruptions to work and the workforce. CU is following its Pandemic Response and Business Continuation plans that have been in place but are adjusting as needed for this event.  These policies help to ensure that there is adequate coverage to continue the reliable delivery of electricity, natural gas, water, broadband and transit services.