COVID-19 Update: How We’re Helping

May 7, 2020

During the COVID-19 pandemic, we have been taking steps to protect our employees, the public, and you – our customer. From modifying our bus routes to suspending disconnects due to non-payment, we are here for you.

Suspending Disconnects Due to Non-Payment

We announced in March that we would suspend disconnects due to non-payment to ensure that you continue to have the essential services you need in your home and business. Originally scheduled to expire on May 1, we extended this suspension until July 6, 2020, seeing the continued need in our community.

If you are experiencing financial difficulty, please call us as soon as possible at 417-863-9000. Customer service representatives are available Monday-Friday from 7:30 a.m. to 5:30 p.m., to help you make payment arrangements that will help you avoid late payment charges.

Modified Transit Bus Routes

As of May 31, 2020, bus routes and schedules have resumed to normal operations. For route details, visit

Ensure Safe Water When Reopening for Business

We know that many businesses and buildings have been closed during the stay-at-home order. Flushing the water system is an important first step when reopening for business especially when working directly with the public.

Stagnant water can cause conditions that increase the risk for growth and spread of biofilm-associate bacteria. When water is stagnant, hot water temperatures can decrease allowing bacteria to reach its growth range. Stagnant water can also lead to low or undetectable levels of disinfectant, such as chlorine. Ensure that your water system is safe to use after a prolonged shutdown to minimize the risk of potential diseases associated with stagnant water by flushing your water system.

COVID-19 and Drinking Water

Research from the Center for Disease Control (CDC) shows that the COVID-19 virus has not been detected in any water supplies and that water treatment methods should be successful in removing or inactivating the virus.