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April 2021 Board Update

Apr 29, 2021

Utility Customers Now Have Account Information at Their Fingertips

City Utilities customers now have access to their account information through the new “My Account” app and website tool. The “My Account” portal, available via website or mobile app, lets customers pay bills, monitor usage, receive notifications, find rebates and more. Customers can register their account, on computer or mobile, by providing an account number and phone number associated with the existing account. “My Account” is available on Apple and Google platforms, and computers. For additional information or to register, visit our website or download the app for your mobile device.


May 2 – 8 Proclaimed Drinking Water Week

Springfield joins communities across the nation in celebrating the week of May 2 – 8, 2021 as Drinking Water Week. This proclamation was endorsed by the Board of Public Utilities and Springfield City Council.
Drinking Water Week is supported by the American Water Works Association and its members, to emphasize the importance of an adequate and wholesome water supply for residents. It also recognizes the efforts of City Utilities to provide safe drinking water to our community since 1957.

In 2020, CU supplied water to approximately 83,000 customers throughout the service territory with each residential account using an average of 55,000 gallons. Continuous planning and improvements to the water supply system has been a key component to meeting the water needs of Springfield.


Arbor Day Foundation Honors CU as Tree Line USA Utility

The National Arbor Day Foundation has recognized City Utilities as a Tree Line USA Utility. This marks the 26th consecutive year that CU has received this honor and is based on quality tree care, annual worker training, tree planting, and public education.