Need Help with Your Bill? We’re Here for You!
As your community-owned utility, we live here too. We are committed to seeing our community grow stronger by connecting you to reliable and affordable electric, natural gas, water, broadband, and transit services.
Did you know that CU residential customers pay some of the lowest rates for electricity and natural gas in the state and the nation?
Even still, we understand the pressures you face with increased prices on nearly everything. With high natural gas prices and energy market volatility, we know the impact this can have on your utility bill and budget. It’s important to remember that our natural gas utility rates have not increased, the price of natural gas has increased. Every natural gas customer around the country, and even around the world, is seeing increased prices.
If you need assistance with your bill this holiday season, you have options. Please call us at (417) 863-9000 immediately. Talk with us early enough and we can offer suggestions to eliminate late payment charges, like payment arrangements, or enrolling in Level Pay, which allows you to pay the same amount each month. If you or someone you know needs financial assistance with their utility bills, assistance may be available through OACAC. To learn more, visit OACAC’s website or contact them at (417) 862-4314 or (417) 864-3495 TDD.