We are here for you!

During these uncertain times, City Utilities is doing what we can to make sure you stay connected!

We want to assure you that we will continue providing the utility services you need in your home or business.  If it becomes difficult for you to make a payment during these uncertain times, please call us at 417-863-9000 to set up payment arrangements.

  • Late payment charges will not be applied if you have a payment plan in place.
Call Center Operations:

  • Call center hours (417.863.9000) have returned to normal, Monday – Friday, 7:30 a.m to 5:30 p.m.
  • For faster service, we recommend accessing your account online for payments and other requests.

Please keep in mind our customer service center will likely experience high call volumes while we work to keep the number of people gathered there to a minimum. The health and safety of our employees, customers and community will guide future decisions as we continue to work through this together. We appreciate your patience and understanding.

Online Account

Log on to view all your utility account information in one location.

Payment Assistance

Having trouble paying your utility bill this month? It’s important that you contact CU immediately, to learn about the different options that may help.