Customer Support Contact Us Questions? We are available to assist you in person, by phone or online. Outage Center Experiencing an outage? Contact us immediately. Frequently Asked Questions Answers to the most-commonly asked utility questions. Safety Customer safety is a priority at CU. Learn more about keeping you and your family safe. Tree Management When planting a tree, it’s all about location. Visit with CU’s experts to ensure the beauty of the tree while maintaining reliable electric service. Water Learn more about CU’s efforts to conserve and preserve Springfield’s drinking water.