Report power issues online or by phone 24/7 at 1-888-863-9001.

For all other issues, call us at (417) 863-9000. Customer Service representatives are available Mon. – Fri. from 7:30 a.m. – 5:30 p.m., excluding holidays.

Hearing or Speech Impaired: 711 (Relay Service)

Please Note: This form is not intended for use in reporting emergencies requiring immediate attention, such as natural gas leaks and downed electrical lines. For utility emergencies, call CU at (417) 863-9000, or dial 911.

If you require additional assistance using this form, call City Utilities at (417) 863-9000.