Report power issues online or by phone 24/7 at 1-888-863-9001.
For most other issues, call us at (417) 863-9000 and use the menu options below to speak to the appropriate Customer Service representative.
Customer Service representatives are available Mon. – Fri. from 7:30 a.m. – 5:30 p.m., excluding holidays.
Hearing or Speech Impaired: 711 (Relay Service)
Outage Center (Electric, Gas, & Water)
| Online Self-Service Options | Phone Number | Phone Menu Options |
| Report a power outage | 1-888-863-9001 | |
| Report a wire down – CALL US IMMEDIATELY | (417) 863-9000 | “Electric Service Problem” |
| Report a streetlight out | (417) 863-9000 | “Electric Service Problem” |
| Dim or flickering lights | (417) 863-9000 | |
| Any other power problem | (417) 863-9000 | “Electric Service Problem” |
| Gas Odor – CALL US IMMEDIATELY | (417) 863-9000 | “Gas Odor Report” |
| Gas or Water Service Problem | (417) 863-9000 | “Gas or Water Service Problem” |
Billing & Payments
| Online Self-Service Options | Phone Number | Phone Menu Options |
| Pay bill | (417) 863-9000 | “Bill Pay” |
| Account balance & payment information | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
| Payment arrangements | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
| Learn more about Level Pay | (417) 863-9000 | “Residential Accounts” |
| Learn more about Auto Pay | (417) 863-9000 | “Residential Accounts” |
| Information on reconnecting service | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
| Learn more about account billing options | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
| Authorized payment locations | (417) 863-9000 | “Residential Accounts” |
Start, Stop or Move Service
| Online Self-Service Options | Phone Number | Phone Menu Options |
| Start, stop, or move service | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
| Find average utility bill | ||
| Check status of service order | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
| Change mailing address | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
| Information on reconnecting service | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
Contact Us - More Options
| Online Self-Service Options | Phone Number | Phone Menu Options |
| Customer Service | (417) 863-9000 | “Residential Accounts” or “Business Accounts” |
| General CU Questions | ||
| Advanced Metering (AMI) | (417) 831-8800 | |
| Builders & Developers | (417) 863-9000 | “Builders & Developers” |
| Transit | (417) 863-9000 | “Bus Information” |
| Energy Services & Renewables | (417) 863-9000 | “Energy Conservation” |
| Economic Development | (417) 831-8560 | |
| Newsroom & Media Inquiries | ||
| Website Issues |
CU's Address
Mailing Address
- PO Box 551, Springfield, MO 65801
Lobby Information
- Lobby Hours: 8 a.m. – 4:30 p.m., Mon-Fri, Excluding holidays
- 24 hour Payment Kiosks available at
- 301 E Central, Springfield, MO 65802
Holidays
City Utilities is available 24/7 to respond to emergencies requiring immediate attention, such as natural gas leaks and downed electrical lines. For utility emergencies, call CU at (417) 863-9000, or dial 911.
Non-emergency services will not be available on City Utilities holidays, which are: Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Eve, Christmas Day. If a holiday falls on the weekend, it will be observed on the nearest business day.