Report power issues online or by phone 24/7 at 1-888-863-9001.

For most other issues, call us at (417) 863-9000 and use the menu options below to speak to the appropriate Customer Service representative.

Customer Service representatives are available Mon. – Fri. from 7:30 a.m. – 5:30 p.m., excluding holidays.

Hearing or Speech Impaired: 711 (Relay Service)

Outage Center (Electric, Gas, & Water)
Online Self-Service Options Phone Number Phone Menu Options
Report a power outage 1-888-863-9001  
Report a wire down – CALL US IMMEDIATELY (417) 863-9000 “Electric Service Problem”
Report a streetlight out (417) 863-9000 “Electric Service Problem”
Dim or flickering lights (417) 863-9000  
Any other power problem (417) 863-9000 “Electric Service Problem”
Gas Odor – CALL US IMMEDIATELY (417) 863-9000 “Gas Odor Report”
Gas or Water Service Problem (417) 863-9000 “Gas or Water Service Problem”
Billing & Payments
Online Self-Service Options Phone Number Phone Menu Options
Pay bill (417) 863-9000 “Bill Pay”
Account balance & payment information (417) 863-9000 “Residential Accounts” or “Business Accounts”
Payment arrangements (417) 863-9000 “Residential Accounts” or “Business Accounts”
Learn more about Level Pay (417) 863-9000 “Residential Accounts”
Learn more about EZ Pay (417) 863-9000 “Residential Accounts”
Information on reconnecting service (417) 863-9000 “Residential Accounts” or “Business Accounts”
Learn more about account billing options (417) 863-9000 “Residential Accounts” or “Business Accounts”
Authorized payment locations (417) 863-9000 “Residential Accounts”
Start, Stop or Move Service
Online Self-Service Options Phone Number Phone Menu Options
Start, stop, or move service (417) 863-9000 “Residential Accounts” or “Business Accounts”
Find average utility bill    
Check status of service order (417) 863-9000 “Residential Accounts” or “Business Accounts”
Change mailing address (417) 863-9000 “Residential Accounts” or “Business Accounts”
Information on reconnecting service (417) 863-9000 “Residential Accounts” or “Business Accounts”
Contact Us - More Options
Online Self-Service Options Phone Number Phone Menu Options
Customer Service (417) 863-9000 “Residential Accounts” or “Business Accounts”
General CU Questions    
Advanced Metering (AMI) (417) 831-8800  
Builders & Developers (417) 863-9000 “Builders & Developers”
Transit (417) 863-9000 “Bus Information”
Energy Services & Renewables (417) 863-9000 “Energy Conservation”
Economic Development (417) 831-8400  
Newsroom & Media Inquiries    
Website Issues    

 

CU's Address

Mailing Address

  • PO Box 551, Springfield, MO 65801

 

Lobby Information

  • Lobby Hours: Extended Hours (Temporary) 7:30 a.m. – 5:00 p.m.
  • 24 hour Payment Kiosks available at
  • 301 E Central, Springfield, MO 65802