Select Page

Top Questions

How do I access my account online?

It’s quick & easy to use My Account, our online account management tool. If you are new to the system, it’s easy to enroll and begin service by following the prompts.

View & pay bills, transfer your utilities, and sign up for time-saving tools like Auto Pay.


How do I report an outage?

You can report a power outage online or by calling 1-888-863-9001.  

Smell gas?  Leave the area and call us at (417) 863-9000.

Visit our Outage Center for more information.

How do I pay my bill?

There are several options for paying your utility bill.  Pay online, by mail, using our payment kiosks, or by visiting our bill payment locations. 

Check out the different ways to pay to find the options that works best for you.

I'm having financial difficulties. What should I do?

If you’re experiencing a hardship, such as illness and/or loss of employment, you may be eligible for assistance.  The most important thing you can do is to call us soon.  We can direct you to resources that may be able to help.


You can also can also contact us and request a payment arrangement. 


How do I establish utility service?

Let us ease some of the stress when moving, whether you are new to Springfield or just relocating. Online, in person or by phone—three options available to assist you.

How do I find the average utility bill at my new home?

CU makes it easy to help you figure out what utilities normally cost at your new home.

How do I transfer my existing utility service to another address?

You can transfer your CU service to another location online, in person or by phone—three options available to assist you.