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Let us ease some of the stress when moving, whether you are new to Springfield or just relocating. Online, in person or by phone—three options available to assist you.


Start, Stop, Move Services

It’s quick & easy to start, stop or move services online using My Account. If you are new to the system, it’s easy to enroll and begin service by following the prompts.

To Request Online

  • Existing Online Customers:
    • Login to My Account
    • Click on “Service” in the menu
    • Select your desired request and submit required information
  • Customers Without An Online Account:
    • Visit My Account (you don’t have to login)
    • Click on “New Service”
    • Select your desired request and submit required information
Average Bill Report

Moving? You may want to know what the average utilities are at your new home. We can help!

FAQs – New Residential Customers

A deposit of $100 may be required.  Deposits may be waived under any of the following conditions:

  • You currently have one year of good credit history with CU.
  • A satisfactory “Letter of Credit” is provided from your previous utility company.
  • Enrollment in our Auto Pay automatic payment program.


It normally takes two to three business days to connect your new service. An account entry fee will be included on your first bill:

  • One utility service = $15
  • Two utility services = $25
  • Three utility services = $30

Make Your Request By Phone or In Person

Customer Service Call Center


Lobby Information

  • Lobby Hours: 8 a.m. – 4:30 p.m., Mon-Fri, Excluding holidays
  • 24 hour Payment Kiosks available
  • 301 E Central
  • Springfield, MO 65802