Moving?
Let us ease some of the stress when moving, whether you are new to Springfield or just relocating. Online, in person or by phone—three options available to assist you.
Start, Stop, Move Services
It’s quick & easy to start, stop or move services online using My Account. If you are new to the system, it’s easy to enroll and begin service by following the prompts.
To Request Online
- Existing Online Customers:
- Login to My Account
- Click on “Service” in the menu
- Select your desired request and submit required information
- Customers Without An Online Account:
- Visit My Account (you don’t have to login)
- Click on “New Service”
- Select your desired request and submit required information
Average Bill Report
Moving? You may want to know what the average utilities are at your new home. We can help!
Make Your Request By Phone or In Person
Customer Service Call Center
- (417) 863-9000
- 7:30 a.m. – 5:30 p.m., Mon-Fri, Excluding holidays
Lobby Information
- Lobby Hours: 8 a.m. – 4:30 p.m., Mon-Fri, Excluding holidays
- 24 hour Payment Kiosks available
- 301 E Central
- Springfield, MO 65802