Let us ease some of the stress when moving, whether you are new to Springfield or just relocating. Online, in person or by phone—three options available to assist you.


Start, Stop, Move Services

It’s quick & easy to start, stop or move services online using Manage My Account. If you are new to the system, it’s easy to enroll and begin service by following the prompts.

To Request Online

  1. Visit Manage My Account
    • New Customers: Create new online account & follow prompts
    • Existing Customers: Click on “Accounts” then “Manage Accounts” under the menu
  2. Click on the moving truck to select move options
Average Bill Report

Moving? You may want to know what the average utilities are at your new home. We can help!

Make Your Request By Phone or In Person

Customer Service Call Center


Lobby Information

  • Lobby Hours: 8 a.m. – 4:30 p.m., Mon-Fri, Excluding holidays
  • 24 hour Payment Kiosks available
  • 301 E Central
  • Springfield, MO 65802