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Report Power Outage Online


Report your power outage online using My Account. For best results, login to your online account to report an outage. If you don’t already have a login, you may still report an outage, but will have fewer notification options. Outage Help

Report Power Outage by Phone


***TEMPORARY PHONE ISSUE – 12/5/2022***
Due to unforeseen issues, reporting outages via a phone call is unavailable. Please report your outage online using My Account.
For best results, login to your online account to report an outage. If you don’t already have a login, you may still report an outage, but will have fewer options (see help under “Report Power Outage Online”).

Report Street Light Problem


Report a street light that’s out or malfunctioning using My Account. For best results, login to your online account to report an outage. If you don’t already have a login, you may still report an outage, but will have fewer notification options. Outage Help

Gas or Water Issue?


Do you smell natural gas or have a water issue? Call (417) 863-9000 and follow the voice prompts.

Report a Wire Down


Is there a wire down nearby, but no outage? Don’t know if it is power, telephone, or cable line? STAY CLEAR and call (417) 863-9000 and follow the voice prompts.

Did You Know?

You may choose to receive texts or emails regarding your outages by selecting specific Notification Preferences in My Account.

Login to My Account and update your Notification Preferences, under your My Account Profile.

WARNING: Always stay far away from downed power lines and assume that all power lines are energized and dangerous.
For life-threatening medical emergencies due to an outage, call 911.