Report Power Outage Online
Report your power outage online using My Account. For best results, login to your online account to report an outage. If you don’t already have a login, you may still report an outage, but will have fewer notification options. Outage Help
Report Power Outage by Phone
To report your outage by phone, you will need to know the phone number you have associated with your CU account. This number is displayed on your CU bill.
Report Street Light Problem
Report a street light that’s out or malfunctioning using My Account. For best results, login to your online account to report an outage. If you don’t already have a login, you may still report an outage, but will have fewer notification options. Outage Help
Gas or Water Issue?
Do you smell natural gas or have a water issue? Call (417) 863-9000 and follow the voice prompts.
- (417) 863-9000 – “Gas or Water Service Problem”
Report a Wire Down
Is there a wire down nearby, but no outage? Don’t know if it is power, telephone, or cable line? STAY CLEAR and call (417) 863-9000 and follow the voice prompts.
- (417) 863-9000 – “Electric Service Problem”
As of April 20, 2021, all MY ACCOUNT users will need to register for a new online account, even if you had a login in the past.